"What impressed me most about IntermarkSavills was that their service did not stop when they found our home. They also introduced me to members of the expatriate community and helped me look into schools for my children. The people at IntermarkSavills were a great support to me and my family throughout the settling-in period."
Len Meany, VP Finance & Business Developmen
"I'm impressed by the attention to detail and depth of local market knowledge demonstrated by IntermarkSavills's consultants. This clearly sets them apart fr om the competition."
Hans Vervoort, Country Manager, 3M Russia
Shell Exploration & Production Services
I am very pleased to inform you that IntermarkSavills is the most successful company to whom we wish to award a 12 month contract for real estate services.
Teresa Mead, Business Services Manager
Cable & Wireless
"I always thought of Moscow as a big grey city, but IntermarkSavills helped me find a lovely apartment in a leafy part of town. Thank you, IntermarkSavills!"
Martin Talbot, Regional Sales Manage
Linklaters & Alliance
"Completing residential real estate transactions in Russia can be difficult. I am delighted with the expertise and thoroughly professional and dedicated support from IntermarkSavills. Thank you."
Xavier Hunter, Partne
Credit Suisse First Boston
"Our goal is to provide the same high standards of assistance to all our executives - wh erever they may be in the world - and IntermarkSavills has made sure this is possible in Russia..."
Lisa Cantor, Head of Human Resources in Russia
I have no recommendations how you can improve. I am more than 100% satisfied with the house you found for me and the service that was delivered by your agents Irina Zasuhina and Olga Farafontova.
Dirk Hinze, Raiffeisen
100% perfect service
I just wanted to thank Julia Dmitrieva for a wonderfully professional and friendly service - it was 100% perfect and we are both indebted to her for finding us such a wonderful flat at such short notice.
Her hard work and dedication were really appreciated.
Richard Williams, BAT
Rarely the service of a company matched its slogan as well as the one of Intermarksavills
I write you today in order to express my great satisfaction with the service of your company. As the costumers well-being- notably in the service sector- always depends on the respective member of staff, my special thanks goes to Nina Lychnikova. She really did a great job in finding me the perfect apartment for my needs here in Moscow. We visited many different objects, everything was perfectly organized, so there was little or no delay at all in the process. Nina’s knowledge of the city and its (cultural) secrets is profound and she was able to take some (minor) concerns coming to this strange city of Moscow from me. This way, the days we spent together went far beyond in simply finding an apartment. And, if you allow me this personal note, she is simply a very warm, patient and pleasant person who gets quickly an idea of your needs. I deeply enjoyed her company.
Good service has to be recognized - that is the intention of my e-mail. "RELAX, YOU ARE IN SAFE HANDS". Rarely the service of a company matched its slogan as well as the one of intermarksavills. Thank you very much!
Support Above Any Standard We Have Been Used To
My wife and myself wanted to thank you for the excellent service you have provided us with, and with which you continue to provide us, much to our surprise! Next to the excellent house search process, it is the continuing support afterwards, up to today, which has helped us so much in settling in well in the city of Moscow. This support has certainly been above any standard we have been used to! We have found a great place to live in the Arbat Street, and we now enjoy Moscow to the fullest.
Frank Sluis, Uniliver
Really Understood Our Needs
I just wanted to follow up on the work that Marina A. did for us in finding an apartment. She was extremely helpful and I felt like she really understood our needs. We ended up getting more apartment at a lower price than we had paid the last 3 years, so it made it worthwhile. I would highly recommend her to other expats and wanted you to know what a great job she had done.
Tim Nikula, AAS
I just want to thank both of you for the help you've provided Rick and I on finding a home and ensuring I'm able to arrive on Sunday. Your follow through has been excellent and has helped me tremendously
Margie Limpert, PepsiCo
During the past year IntermarkSavills has consistently provided very high quality apartment seach and relocation services to our expatriate staff. Their dedicated consultants respond to requests very quickly and suggest quite a lot of suitable housing options. I have received a lot of positive feedback about their brokers performance from our expats.
Broker Marina Astambovskaya has been successful in negotiating favorable terms and we really appreciate the time and effort put forth by IntermarkSavills to meet our corporate housing guidelines. These positive factors have made them our preferred partner for managing the relocations of our foreign staff.
Alexey Ulianov, Administrative Director, StatoilHydro
Valeria’s support was unvaluable. She understood quickly the expectations I had and found potential flats that fit all my criterias. She was especially efficient and managed to propose different flats in spite of my own complicated schedule.
If I have to find a new flat or advise a friend who looks for a flat in Moscow, I will not hesitate and recommand Valeria and Intermarksavills to him/her.
Ken Tsumori Deloitte, Deloitte & Touche (CIS)
Many Years Preferred Provider
IntermarkSavills has been our preferred provider for many years. We have been very satisfied with the quality of their real estate services and customer focus. We highly recommend them as the service provider and will be happy to answer any questions about their professionalism and performances upon request.
Marina Tischenko, Administrative Coordinator, Chevron Neftegaz
I was very impressed with Valeria Yanaeva in finding this apartment for me and getting things ready for me to move in so quickly.
Preet Kapoor, Trafalgar Group
Immigration services provided by the company Intermark fortunately unite efficiency, high quality and reasonable prices. We would like to note especially high professionalism of specialists of Intermark, their stainless service, maintenance of terms and confidentiality. Particularly we would like to stress at the services provided by the Head of the field of Immigration projects Maria M. Obodovskaya for the professional approach while providing the legal immigration services and for the effective solution of complicated non-standard immigration cases. Intermark's orientation towards real needs of the client and stainless performance of their responsibilities made our choice to consult Intermark as the Provider of our Immigration cases for a future.
Svetlana Rogova, HR Coordinator, Areva
Happy with the Service
I wanted to pass along the email of one of my colleagues, Valerie, as she is also beginning an apartment search and I told her how happy I was with the service that Julia Volkova provided to me.
Keith McMillen, Assistant Manager, PriceWaterhouseCoopers
Thanks for all your help
Thanks for all your help over the last few weeks. I do feel now that I have what I want despite all my demands and changing requirements!
I hope you have a great time on holiday.
Mark B Pollitt, Partner, Cushman & Wakefield Stiles & Riabokobylko
Pleased with the support
I was very pleased with the support provided. Key things that impressed me:
- the pre-questionnaire that establishes needs is good
- a good and varied range of apartment details were sent to me in advance and that included good relevant information and good photos
- the booklet that Intermark have developed about moving to Russia and the Moscow city map are excellent - I was given both on the day that I went with Irina to view apartments.
- Irina Zasukhina was very good. Responsive on e-mail and phone calls/texts. Always got back to me quickly and chased things down with the landlord/agent etc as necessary.
Nigel Brackenbury, President, Ford Russia
Thank you for making a difficult part of relocation an easy one for me
Thanks to Kristina Tomilina for showing me the properties that we had previously discussed. When we discussed a couple of weeks ago about my interests and furnishment needs for an apartment, Kristina came through and found what I was looking for. She did a great job of finding the listings, planning the viewings and the setting an itinerary for the morning viewings. She arrived ahead of schedule and did not keep me waiting. Thank you for making a difficult part of relocation an easy one for me.
Ben Moore, Industry Representative, Caterpillar Global Mining – CIS
Maria Laukhina has assisted me in finding a suitable flat in Moscow in December 2008. Maria has been extremely reliable, punctual and helpful in assisting me in my flat search. She was very sensitive to my individual needs and was thoroughly professional throughout
Evelina Kuchuk, Baker Botts L.L.P.
Thanks so much for all of your help with finding the apartment - we love it and are now really well settled in after many trips to Ikea!
Sam Ogden, Moscow Head of HR and Admin, BCG
I would like to recommend a wonderful real-estate agent in Moscow to you and hope you have future clients for her!
Her name is Natalya Stalmashenko and she works for Intermark Savills, whom I believe you already use frequently. She is truly fantastic - polite, responsive and extremely efficient.
Customer Service Attitude
Thank you very much for an excellent orientation visit that you have prepared and assisted us through. It was very professional and extremely helpful. You have done superb job in providing me and Marlena with all information needed to make conscious decisions about schools for our daughters and housing (and decisions were not easy:)). I was particularly impressed with your customer service attitude and high level of empathy (especially to my wife).
Jan Dzaluk, P&G
Customer Service Attitude
Agent: Elena Istratova
Agent's market knowledge: Excellent.
Agent's negotiation skills: Excellent, she got the tiles replaced in the house and got everything sorted with little input from me.
Agent's level of understanding of your search criteria: Excellent, without meeting me, she had already worked up a criteria based on number of children and their ages.
Agent's speed of response to your requests: Excellent, before she had even met me, she had properties arranged based on what Salym had told her.
Quality of presentation materials (e.g. property sheets, agendas, reports): Excellent. updated maps each day showing what properties I had looked at.
Choice of properties matching your search criteria: Very Good
Would you recommend us? Strongly recommend
Karl Johnson Salym Petroleum Development